FAQs

  • General
  • Car Audio
  • Marine Audio
    • Unit will not turn on (No power)

      Yellow or Red wire not connected or incorrect voltage.

      Check the connections for proper voltage (11-16VDC).

      Black wire not connected – Check connection for ground.

      Fuse blown – Replace the fuse with the proper size fuse.

      Unit has power but no sound

      One or more speaker wires may be touching each other or touching chassis ground.

      Insulate all bare speakers wires from each other and chassis ground.

      Unit blows the fuse

      Yellow or Red wire touching chassis ground – Check for pinched wire.

      Speaker wires touching chassis ground – Check for pinched wire.

      Incorrect fuse rating – Replace the fuse with correct rating.

      Unit has audio but no video

      Parking brake safety circuit not connected – Check the connections at the parking brake.

      Parking brake not applied – Apply the parking brake.

      No video display when in reverse

      Reverse circuit not connected – Check the connections at the reverse lamp.

      Rear view is set to OFF – Set the rear view to ON.

      IR remote does not work

      Dead in remote control – Replace the battery.

      Excessive skipping

      Unit is not mounted properly – Check the mounting sleeve and or dash kit.

      Physical defect in media – Check the media for scratches.

      ERR-DISC appears on the display

      Focus error or disc is in upside down – Eject the disc or RESET radio.

      Are aftermarket adapters needed for installation?

      In some cases aftermarket adapters will be required for installation for retaining factory amplifiers and other factory applications such as steering wheel controls and communications.

      Call is connected (but no audio can be heard through the speakers). Audio is routed to the mobile device.

      Press Audio Transfer to allow audio from the phone to be heard through the speakers.

      Call is answered automatically

      Auto Answer function is set to ON. Set Auto Answer function to OFF.

      Caller ID does not appear during an incoming call

      The calling mobile device is not set to send the Caller ID, or the service is not available. Some devices may not communicate or work properly with this head unit.

    • Bluetooth

      Please Connect first appears on the display

      There is no mobile device connected to the head unit.

      Pair and/or connect a *compatible mobile device to the head unit according to Bluetooth operation described in the manual.

      *Check the Bluetooth Phone Compatibility Chart inside the box

      Mobile device will not connect to the head unit

      Bluetooth function is not active on the head unit. Activate Bluetooth function in General Setup

      Bluetooth function is not active on the mobile device. Refer to owner's manual of your mobile device.

      A mobile device is already connected to the head unit. This time the head unit can only be connected to one device at a time. Disconnect current mobile device first, then connect the desired mobile device.

      ERROR! Connect Timeout appears on the display

      The time limit for the pairing mobile device has been reached. Pair the mobile device within 120 seconds.

      Pairing Fail appears on the display

      The attempted pairing process has failed. Retry the pairing process again.

      Mobile device will not connect to the head unit automatically

      When the Connect function is set to Manual, the head unit will not connect to any mobile device automatically. Set Connect function to Auto.

      Ring tone cannot be heard through the speakers

      Ring tone volume is turned down. Increase the volume of the ring tones using the up and down volume control during the ringing process. MUTE function is activated in the head unit. Press MUTE to cancel the mute function and resume audio.

      Echo or noise is heard during a phone call

      Possible road noise or interior interference. Close all windows and turn off any fans or A/C.

      Microphone opening on the front panel is obstructed. Clear any obstacles in front of the microphone opening.

      CD/DVD

      DVD does not start playback

      Physical defect in media – Check media for scratches.

      Wrong region – Use discs labels Region 1 or ALL only.

      Interruption during playback

      Disc is dirty or scratched – Clean or replace the disc.

      File is damaged or bad recording – Recreate the disc with good files.

      Incorrect playback message displayed

      Message is longer than the LCD can display.

      MP3/WMA files won’t playback

      CD format is not compatible with the radio – Rewrite the CD in the correct playback format

      The session on the CD/DVD must be closed. Rewrite the CD/DVD with the session closed.

      CD/DVD stops playing sometimes

      Disc is dirty or scratched – Replace with a nonscratched CD/DVD or clean the CD/DVD disc.

      What type of disc media is compatible for playback?

      CD-R/RW(+/-) , *DVD-R/RW(+/-) , *DVD+R DL.

      (* Media compatible on multimedia units)

      Note: All sessions must be closed after recording CD or DVD for proper playback.

      Monitor/TFT

      DVD does not start playback

      Parking brake safety circuit not connected – Check the connections at the parking brake.

      Parking brake not applied – Apply the parking brake.

      No video display when in reverse

      Reverse circuit not connected – Check the connections at the reverse lamp.

      Rear view is set to OFF – Set the rear view to ON.

      Front panel will not open or close

      Front panel obstructed – Remove the obstacle and press OPEN again to resume the monitor open/close sequence.

      Navigation

      Navigation not operational

      Connections to the navigation system are incorrect.

      Check the connections with the navigation system and connect the cables correctly and firmly.

      System not finding GPS satellites

      Make sure the antenna is plugged into the SNAV-1 unit.

      Make sure the antenna is screwed in properly to the SNAV-1, back it out and try again but don't force it.

      System not tracking the movement of a vehicle

      Make sure the antenna is plugged into the head unit.

      Make sure the antenna is screwed in properly to the head unit, back it out and try again but don't force it.

      How do I update the maps?

      Refer to the owners’ manual.

      Cannot enter navigation mode

      SD Card is not loaded with data.

      Reload the data and ensure the SD card is in the correct location.

      There is no voice guidance

      The vehicle has deviated from the route.

      Check the route guidance display on the current position screen.

      Move back to the route. Search again for a route.

      IR remote does not work

      Dead battery in remote control – Replace the battery.

      Audio output is audible but the navigation voice guidance is not

      The volume is set to “0” under Guide Speaker setting.

      Adjust the volume under Guide Speaker.

      All other errors or questions

      Refer to the manual.

      Unit says it will take 14 hours to get across the street, what needs to be adjusted?

      You must set the clock of the Navigation feature, refer to the Navigation section of the manual for clock adjustments.

    • Bluetooth

      Please Connect first appears on the display

      There is no mobile device connected to the head unit.

      Pair and/or connect a *compatible mobile device to the head unit according to Bluetooth operation described in the manual.

      *Check the Bluetooth Phone Compatibility Chart inside the box

      Mobile device will not connect to the head unit

      Bluetooth function is not active on the head unit. Activate Bluetooth function in General Setup

      Bluetooth function is not active on the mobile device. Refer to owner's manual of your mobile device.

      A mobile device is already connected to the head unit. This time the head unit can only be connected to one device at a time. Disconnect current mobile device first, then connect the desired mobile device.

      ERROR! Connect Timeout appears on the display

      The time limit for the pairing mobile device has been reached. Pair the mobile device within 120 seconds.

      Pairing Fail appears on the display

      The attempted pairing process has failed. Retry the pairing process again

      Mobile device will not connect to the head unit automatically

      When the Connect function is set to Manual, the head unit will not connect to any mobile device automatically. Set Connect function to Auto.

      Ring tone cannot be heard through the speakers

      Ring tone volume is turned down. Increase the volume of the ring tones using the up and down volume control during the ringing process. MUTE function is activated in the head unit. Press MUTE to cancel the mute function and resume audio.

      Echo or noise is heard during a phone call

      Possible road noise or interior interference. Close all windows and turn off any fans or A/C.

      Microphone opening on the front panel is obstructed. Clear any obstacles in front of the microphone opening.

      Call is connected (but no audio can be heard through the speakers). Audio is routed to the mobile device

      Press Audio Transfer to allow audio from the phone to be heard through the speakers.

      Call is answered automatically

      Auto Answer function is set to ON. Set Auto Answer function to OFF.

      Caller ID does not appear during an incoming call

      The calling mobile device is not set to send the Caller ID, or the service is not available. Some devices may not communicate or work properly with this head unit.

      CD/DVD

      DVD does not start playback

      Physical defect in media – Check media for scratches.

      Wrong region – Use discs labels Region 1 or ALL only.

      Interruption during playback

      Disc is dirty or scratched – Clean or replace the disc.

      File is damaged or bad recording – Recreate the disc with good files.

      Incorrect playback message displayed

      Message is longer than the LCD can display.

      MP3/WMA files won’t playback

      CD format is not compatible with the radio – Rewrite the CD in the correct playback format

      The session on the CD/DVD must be closed. Rewrite the CD/DVD with the session closed.

      CD/DVD stops playing sometimes

      Disc is dirty or scratched – Replace with a nonscratched CD/DVD or clean the CD/DVD disc.

      What type of disc media is compatible for playback?

      CD-R/RW(+/-) , *DVD-R/RW(+/-) , *DVD+R DL.

      (* Media compatible on multimedia units)

      Note: All sessions must be closed after recording CD or DVD for proper playback.